Preview our new website and let us know what you think. We plan on switching to the new site soon. Your feedback is needed!
I am extremely proud that we get almost zero returns and very few unhappy customers each year. However mistakes can still happen. If for any reason (even if your machine is beyond the warranty period) just contact me. We treat each customer with respect, fairness, and urgency.
100% PURCHASE GUARANTEE
If you are not satisfied with the quality of your MaxBlaster for any reason within the first thirty days of receiving it you may return it for a full refund including shipping.
Within six months you may return your MaxBlaster for a refund less a refurbish fee based on the condition of your machine.
We get an extremely low number of returns (.005%) for reasons that are usually unrelated to quality. If you need to return yours for any reason please contact us.
Each MaxBlaster comes with a five year warranty that covers the transformer, fan, external shell, handle, cord, fuse, fuse holders, end pieces, filters, and all wires and connectors.
The only thing not covered for five years is the generator pack (set of plates) that may need replaced over time depending on the frequency and harshness of your use. Generator packs are warrantied for six months and can be easily replaced.
If for any reason you need service to your MaxBlaster visit the service/parts page of our site to learn more.
10-YEAR CUSTOMER SUPPORT
A warranty is only as good as the word of the company that is providing it. Be careful of new ozone generator manufacturers offering long warranty programs even though they've been in business just a short time.
We've been building ozone generators in Avon Lake, Ohio and servicing our customers needs worldwide for over ten years. We are a full-time manufacturing and direct-sell business, not internet resellers.
Visit us anytime you are in Northeast Ohio to see the quality of craftmanship and level of service we provide.
UNIQUE RETURN POLICY
In order to offer my customers complete buyer protection at the same time guarding my company against free "rentals" I've implemented a new policy designed to be fair to all parties.
If you are unsatisfied for any reason you may return your MaxBlaster at any time. However your refund will be processed within the same amount of time that you owned your machine. For example if after 60 days you decide to return it you will receive your refund within 60 days. If you have questions or disagree with this approach please contact me prior to ordering.